Reference

How diamond177 Handles Your Account Data

Your account with diamond177 involves personal details, wallet connections, and payment activity — all of it handled with clear rules about what we collect, why we keep it, and who can see it.

DANA, OVO, GoPay transaction dataAccount access & device recordsData request process availableNo data sold to third partiesAvailable where local law permits

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have a question about your personal data — what we hold, how long we keep it, or who has accessed it — our support team handles these requests through three channels. For urgent account-security concerns, live chat is the fastest path. For formal written requests about your data under applicable local rules, email gives you a clear record of the exchange.

Live Chat Open the chat icon from your account dashboard to reach our support team directly. Data-related queries are handled the same way as account and payment questions.

Email Support Send a written request to our support address for formal data inquiries — including access requests, correction requests, or questions about how your DANA or OVO data is stored.

Account Help Portal Log into your account and navigate to the Help section to submit a data request form. This route keeps your identity verified so we can act on your request without delays.

DATA HANDLING STANDARDS

How We Protect and Manage What You Share

Data security at diamond177 is practical, not just a policy statement. Your account password, wallet links, and payment references are stored with encryption at rest. Session tokens expire when you log out or after a period of inactivity, which matters especially if you switch between your phone and browser. We keep your GoPay or OVO reference numbers only as long as needed to process, reconcile, or dispute a transaction — after that, records are retained only to the extent required by applicable rules.

Cookies and Tracking

We use session cookies to keep you logged in across pages and analytics cookies to understand how the account flow is used. You can manage cookie preferences from your browser settings at any time.

Account Security Measures

Login attempts, device changes, and OTP verifications are logged. If we detect a login from an unrecognised device, your account may prompt a re-verification step before access is granted.

Data Retention Policy

Active account data is held while your account remains open. After closure, we retain only what applicable rules require — typically transaction records and identity verification documents for a defined period.

Requesting Changes to Your Data

You can request a copy of your stored data or ask us to correct inaccurate details through the Account Help Portal or by emailing our support team. We aim to respond within a reasonable timeframe.

What We Collect and Why We Keep It

diamond177 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on diamond177, we collect the information needed to verify your identity, process your deposits and withdrawals, and keep your account secure. This includes your name, contact details, and the payment method you use — whether that's DANA, OVO, or GoPay. Each

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time a transaction clears, a record is created and stored for compliance and dispute purposes. We also collect device and session data when you log in from your phone or browser — not to profile you for advertising, but to detect unusual access patterns and protect
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your account from unauthorised entry. Players in Semarang and across Indonesia who use e-wallet rails can expect their payment data to be handled with the same care as their account credentials. We do not sell your personal data to third parties. Data shared with payment processors
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— including DANA, OVO, and GoPay — is limited to what those processors need to complete your transaction. Retention periods depend on the nature of the data: account records are kept while your account is active and for a period after closure as required by applicable
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rules. Where local law governs data handling, our practices align with those requirements. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on diamond177

These questions cover what our players actually ask us about data handling — from how payment records are stored to what happens when you close your account. If your question isn't here, our support team handles data inquiries through live chat and email.

We collect your name, contact details, and the information needed to verify your identity. When you link DANA, OVO, or GoPay, we also store the reference data required to process your transactions.

Payment data is shared only with the payment processor completing your transaction — no more than what they need. We do not sell payment records or account data to advertisers or unrelated third parties.

Account data is kept while your account is active. After you close it, we retain records only as required by applicable rules — typically to cover transaction history and identity verification for a defined period.

Yes. Submit a request through the Account Help Portal after logging in, or send a written request via email. We will respond within a reasonable timeframe and provide the records we hold for your account.

Your active session data and preferences are removed. Transaction records and identity documents are retained for the period required under applicable rules, then deleted. You can ask us what remains via email support.

We use session cookies for login continuity and analytics cookies to improve account flows. You can adjust cookie settings in your browser at any time. Turning off session cookies may affect how your login persists across pages.

How diamond177 Handles Your Account Data

How to Contact Us About Your Data

How We Protect and Manage What You Share

Common Questions About Your Privacy on diamond177

01 What personal data does diamond177 collect when I open an account?

02 Is my DANA, OVO, or GoPay payment data shared with anyone?

03 How long does diamond177 keep my account and transaction records?

04 Can I request a copy of the data diamond177 holds on my account?

05 What happens to my data if I close my diamond177 account?

06 Does diamond177 use cookies, and can I turn them off?

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